HP computer batteries recalled due to fire hazard

List of HP products affected by issue

If this story has provoked a certain degree of déjà vu in your mind, that's probably not surprising, given that at the start of previous year, HP issued a battery recall due to fire risk concerns.

HP is urging consumers to check the website at www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall. It says HP is also providing a BIOS update that places the battery in Battery Safety Mode so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor, and that batteries affected by this recall should immediately be put into "Battery Safety Mode", which is only applicable to HP products affected by this recall.

HP issued a statement to stay: "The quality and safety of all HP products is our top priority".

Not all laptops in the series are affected by the recall and you can check if you would need a replacement by using the HP Battery Validation Utility on their website. "This action pertains to 0.1 per cent of the HP systems sold globally over the past two years".

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The company received eight reports of these lithium-ion batteries overheating, melting, or charring, as well as one report of a minor injury caused by the malfunctioning batteries.

A recall has been issued by HP involving a lithium-ion battery malfunction on notebook computers and workstations that were sold from December 2015 through December 2017.

These batteries are not customer-replaceable.

Approximately 2,600 batteries were sold in Canada, 50,000 in the United States and 1,900 in Mexico. However, since the batteries in these laptops are not meant to be replaced by consumers, HP will send an authorized technician to replace the battery properly. If the validation process identifies a battery as being eligible for replacement, the BIOS update should be applied and the system should be rebooted. If it is, instructions are provided for operating the computer or workstation in Battery Safe Mode. "We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries". When enabled, Battery Safety Mode will discharge the battery and disable charging until the battery is replaced.

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