Consumer Reports Says Microsoft Laptops Are Unreliable

Estimated Breakage Rate Image from Consumer Reports via ZDNet

"New studies conducted by the Consumer Reports National Research Center estimate that 25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership", the report reads.

For its part, Microsoft does refute the findings, not that we would expect them to say anything different, and says that their return and support rates differ from the findings in the Consumer Report Survey.

The spokesperson added that "Microsoft Surface Pro is designed and built with performance and reliability in mind" but has not yet clarified the "reliability improvements" made within the past two or three years.

Noting that Microsoft is "relatively new to the hardware business", the publication said this was the first year it has had ample data to calculate reliability figures for the company's Surface devices. In Consumer Reports' lab testing, the Surface series regularly earned high marks thanks to its performance and specifications. Time will only tell if their claims are valid despite the fact that they have done the same on other leading brands (i.e. Tesla and Apple).

Predictably, Microsoft is unhappy with the news.

The Surface devices, a category that Microsoft created as the software giant entered the hardware market in 2012, are two-in-one products with a tablet and removable keyboard. Apple Inc had the most reliable devices, Beilinson said.

Babysitters Arrested After Putting Baby in Refrigerator
Ambrose confirmed the horrific details of the allegation in an e-mail Thursday morning. Ambrose said the infant is with a parent and is doing well.

President Zuma narrowly survives his 8th no-confidence vote
At the centre of the claims are thousands of emails between wealthy business family, the Guptas and members of the ANC. We are here to remove Duduzane because Duduzane's father is the most corrupt individual in this country".

Iranian drone buzzes US Navy jet in Persian Gulf
A F/A-18E Super Hornet of Strike Fighter Squadron (VFA-31) lands on-board the flight deck of the aircraft carrier USS George H.W. This is the 13th unsafe or unprofessional interaction between USA and Iranian maritime forces in 2017, the officials noted.

The publication gauges reliability by surveying its subscribers about the products they use and own.

While other brands also may have experienced reliability issues to some degree, the difference in how unreliable the Microsoft devices were was "statistically significant", the release said.

Apparently, select models under the Microsoft Surface line have underperformed. According to Consumer Reports, the non-profit group surveyed around 90,000 subscribers to evaluate reliability and user histories with Surface tablets.

Consumer Reports has announced it's pulling its recommendations on four Surface systems due to extremely high failure rates. Frozen computers, unexpected shutdowns and unresponsive screens were noted as complaints.

However, the move by Consumer Report affects more than just those four devices.

Related news:

Hot News

isis-killer-beheading-video-story-top EPS clips Dinakaran's wings; merger bid on
Aug 11, 2017 - 00:36
The decision was taken ahead of Palanisamy's visit to New Delhi on Friday where he will be meeting Prime Minister Narendra Modi. Jayalalithaa's death are "our fundamental demands for unification".

isis-killer-beheading-video-story-top JD(U)'s Sharad Yadav revolts against Nitish, accuses him of betraying public mandate
Aug 11, 2017 - 00:32
Neeraj Kumar said that party's Muzaffarpur district unit has send a proposal to initiate disciplinary action against Ramai Ram . Though many supporters turned up at the airport to greet Sharad Yadav , there was no prominent JD (U) leader or MLA.

isis-killer-beheading-video-story-top Amid Tensions, Ellsworth Bombers Fly Near North Korea
Aug 10, 2017 - 00:43
The USD/CHF is down 0.20% and trading at 0.9718 Swiss Francs , off the session low of 0.97090 Swiss Francs. As the fiery rhetoric raged this week between an apparently nuclear ICBM-equipped North Korea and U.S.

isis-killer-beheading-video-story-top Canadian pastor released over health concerns: North Korea
Aug 10, 2017 - 00:40
A spokesperson for Trudeau would only confirm that a Canadian delegation is present in the internationally isolated capital. The 62-year-old was in poor health and wrote letters to his friends stating he had stomach pain and high blood pressure.

isis-killer-beheading-video-story-top Rachel Lindsay and Bryan Abasolo wrote love notes to each other
Aug 10, 2017 - 00:39
Nevertheless, she said an emotional goodbye to runner-up Peter Kraus . Eric also teased that they would be meeting again in the future.

isis-killer-beheading-video-story-top Text of United Nations chief's message to Nagasaki ceremony on A-bomb anniv.
Aug 10, 2017 - 00:38
In a speech, Japanese Prime Minister Shinzo Abe expressed his commitment to "realizing a world without nuclear weapons". Many suffer from long lasting effects of radiation.

isis-killer-beheading-video-story-top Trump Won't Declare State of Emergency Over Opioid Crisis
Aug 10, 2017 - 00:35
The group was charged with studying "ways to combat and treat the scourge of drug abuse, addiction, and the opioid crisis". Earlier this month, the Commission issued its draft interim report ahead of the release of a final report later this year.

isis-killer-beheading-video-story-top Stargazers Enjoy Lunar Eclipse Across Parts of Europe and Asia
Aug 09, 2017 - 00:32
It's no myth that staring at the sun during an eclipse can damage your eyes, and it's not exactly obvious why you shouldn't do it. PDT in Madras, Oregon with totality - the period when the moon is completely blocking the sun - coming about an hour later.

isis-killer-beheading-video-story-top Wealthy San Francisco neighborhood fails to pay taxes, loses private street
Aug 09, 2017 - 00:31
The resident millionaires at Presidio Terrace discovered that they no longer owned the street just a few months ago, back in May. A pair of property speculators called Tina Lam and Michael Cheng bought the property sight-unseen for $90,100.

isis-killer-beheading-video-story-top White Sox rally, but two players hurt in collision
Aug 09, 2017 - 00:29
Despite losing two players to injury, the White Sox feel pretty fortunate given how uncertain everything looked at the outset. Moncada was helped onto a cart and taken off the field while Garcia walked back on his own power to the White Sox dugout.

isis-killer-beheading-video-story-top Nikki Haley Slams 'Incredibly Dangerous' North Korea Article Trump Retweeted
Aug 09, 2017 - 00:28
Significantly, the sanctions were supported by China, which accounts for more than 90% of North Korea's external commerce. United Nations ambassador Nikki Haley told NBC's Today show that she isn't sure whether the sanctions will work.

isis-killer-beheading-video-story-top The Spotify app is officially available on Xbox One
Aug 09, 2017 - 00:28
The new UX with Fluent Design System will give gamers a "new look and feel", further enhancing the various translucency effects. Spotify and Xbox One are both known quantities, so this is largely a case of "two great tastes taste great together (finally)".

isis-killer-beheading-video-story-top Jaguars unlikely to let OT Branden Albert return
Aug 09, 2017 - 00:28
On Friday, August 4, Albert approached the team about the opportunity to return to the National Football League at a later date. He didn't participate in Jacksonville's optional organized team activities, though he did show up later for mandatory minicamp.

First Solar Eclipse Since 1918 Is Coming!
Aug 09, 2017 - 00:27
The society said not all glasses available for purchase meet worldwide safety standards for directly viewing the sun. When I did, several people who purchased from reputable manufacturers complained that their glasses arrived damaged.

isis-killer-beheading-video-story-top South Korean prosecutors seek 12 year prison term for Samsung chief
Aug 08, 2017 - 00:51
Lee has insisted he played no part in decisions concerning the wider Samsung group and "mostly listened to other executives". Prosecutors are seeing a 10-year sentence for Lee's mentor Choi Gee-sung, a former vice chairman at Samsung Electronics.